Case Studies details

Regional Bank: AI Tools for Everyday Work

A practical, jargon free AI session helping non technical staff use AI tools in their daily work.

Future Ready AI
Hybrid
80+
Banking and Finance

What They Needed

The L&D team wanted to introduce AI tools to administrative and operations staff without overwhelming them with technical detail. Part of the team worked remotely, so the session had to work both in the room and online.

What We Did

We brought in a trainer who focused on everyday uses like drafting emails, summarising documents and planning schedules. We set up the hybrid stream, ran a live prompting segment during Q&A, and sent HR an attendance summary afterwards.

Result

Staff tried the prompting techniques live during the session, and the team requested a second session on using AI responsibly.

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